Residential Support Worker - Hexham



At A Wilderness Way we are committed to providing creative child centred care packages for children and young people who are looked after. We believe that every child has equal rights to the highest quality child care. We provide each young person with a safe, supportive, trusting environment with challenges that promote growth, responsibility, learning and positive outcomes and are committed to safeguarding and promoting the welfare of the young people in our care.

As a Registered Crisis Intervention Service and Residential Children's Home provider in Cumbria, Northumberland and South Scotland, we provide both short term placements of up to 17 weeks providing a staff ratio of 2:1 through to full residential care for children with EBD.


  • Salary range up to £18,386 (Depending on experience and qualifications)
  • Sleep in allowances of up to £630 per month
  • Access to employee discount and e-learning toolkit
  • Access to 24 hour employee assistance platform (EAP)
  • Access to employee engagement events
  • Continuous personal development planning support
  • Team / Peer support programmes and fully supportive management infrastructure

Day to Day:

  • Working alongside staff teams, provide a high standard of care for the Young People in your charge.
  • To encourage the Young People to participate in outdoor activities.
  • To be alert to signs of distress or abuse to ensure Young People are monitored and protected
  • To assist in the motivation of Young People to take an active part in decision making and be involved in the design and delivery of the service they receive.
  • To ensure record keeping and administration responsibilities of the team are met, including care plans, day sheets, etc.
  • To ensure high standards of safe working practices at all times.


  • Diploma Level 3 qualified in Children and Young People’s workforce (although support to achieve this qualification can be provided)
  • Full UK Driving Licence
  • Ability to work shifts including weekends and evening and sleep ins
  • Knowledge of the National Care Standards
  • To work as part of a team and use own initiative when required


The role will be based from one of our residential facilities across the North East, however due to the structure of our shift patterns and continued expansion, we believe this role is accessible to applicants from across a wider geographical area. Please contact us for further information.

GDPR Notice

A Wilderness Way Ltd is committed to privacy for everyone who provides us with their personal information. Under the new GDPR legislation May, 2018 we must comply with certain regulations which are designed to ensure that any data you provide to us is processed with the upmost, due care and attention. A Wilderness Way Collects both Professional and personal data about you to help in the recruitment process. This data consists of information such as your name, contact numbers, address, e-mail address, work and education history, plus your nationality which we are required to collect by law. We process this personal data as necessary to aid the recruitment process. A Wilderness Way carefully protects the security of personal information you provide. Personal information we collect is stored in password controlled servers with limited access, and we protect this information from loss or misuse, and from unauthorised access, disclosure, alteration or destruction. Access to your personal data is only provided to our staff and third parties who help us to process data and, in order to help with the recruitment process. 

We collect and process sensitive personal data only so far as is necessary to ensure we conform with legal requirements, for example under the equality of opportunity laws. By applying for a role with us and by registering your details with us, you consent to us collecting and processing sensitive personal data supplied by you and disclosing this information to interested parties in connection with the recruitment process. Where necessary we may pass data to third parties that help us to process data for the purpose of recruitment. We may also share aggregate information with selected third parties but we do not disclose individual names or any identifying information.

We will hold your information on file for a minimum of 3 months, maximum of 6 months after it was last used unless your application is successful, at which time you will be provided with a GDPR employee notice which will identify how we use your data and what length of time we retain your personal information in line with legislative and statutory requirements. Due to the high number of applications we receive, if you have not heard anything from our HR team within 2 weeks of your application, we will not be progressing you on to the next stage of our recruitment process and your details will be held on file in line with the timescales identified above.